1. Operator identification
The website Ischia Drivers (hereinafter the "Website") is operated by Itiner srl, VAT No. IT05706061214, Secure Viaggi T.O. (Aut. Reg. Campania n. 431 del 17/09/08) (hereinafter the "Operator").
Contact: email info@ischiadrivers.com — phone +39 081.1975.1985.
2. Definitions
- Customer: the natural or legal person who makes a booking through the Website.
- Provider: the licensed driver or transport company (private hire vehicle — NCC — or Taxi) that materially carries out the transfer.
- Transfer: the private road transport service, with pick-up and drop-off points on the island of Ischia or its access ports.
- Booking: the contract concluded between the Customer and the Operator under the conditions described herein.
3. Purpose and nature of the service
The Operator acts as a booking platform, in its own name and in the interest of the Customer, handling the booking, payment collection and customer support for transfer services carried out by licensed third-party Providers. In its dealings with Providers, the Operator acts as an undisclosed agent (mandatario senza rappresentanza) pursuant to Article 1705 of the Italian Civil Code, purchasing the service in its own name and making it available to the end Customer.
The Operator is not a carrier and does not directly perform the transport. The transport is materially carried out by the assigned Provider, a licensed entity responsible for the technical execution of the service, the vehicle, the driver, all required permits and the insurance coverage required by law.
4. Service description
The Website allows booking private transfers on the island of Ischia. The available service types are:
- Standard: shared minivan, available for all areas.
- Economy: shared minivan, Ischia-Forio coastal area.
- Exclusive: private dedicated transport, all areas.
- Luxury: private transport with luxury vehicles.
- Vintage: private transport with classic/vintage vehicles.
Standard and Economy fares may involve sharing the vehicle with other passengers. Exclusive, Luxury and Vintage fares guarantee a dedicated service.
Pricing is per vehicle, not per person, and includes all passengers and luggage declared at the time of booking.
For arrivals at the port, the service includes a Meet & Greet at disembarkation with a sign bearing the Customer's name.
5. Booking process
- The Customer enters pick-up point, destination, date, time, number of passengers and luggage.
- The system displays available fares with the final price.
- The Customer selects the desired fare and proceeds to checkout, entering their contact details and, if different, the passenger's details.
- The booking becomes binding upon successful payment.
- The Customer receives an email confirmation with transfer details, meeting point and support information.
6. Prices
Prices shown are per vehicle, inclusive of VAT and any applicable surcharges (night, holiday). The price displayed at the time of booking is the final price: no additional charges apply upon arrival for services included in the booking.
The price covers the transfer from pick-up to the indicated destination, standard waiting time for port arrivals and transport of declared luggage.
Unless otherwise stated, the following are not included: intermediate stops, route deviations, excess luggage beyond what was declared, and special accessories not requested at the time of booking.
7. Payment
Full payment is required in advance at the time of booking. Accepted payment methods are indicated on the payment page and may include credit/debit card, bank transfer, PayPal or other instruments made available from time to time.
The Operator is the merchant of record. The booking is confirmed only upon successful payment.
In the event of failed or unsuccessful payment, the booking is not considered confirmed and the Operator assumes no obligation.
8. Invoicing
The Customer may request an invoice by entering their tax details during the booking process or subsequently from their booking management area. The invoice is issued by the Operator as the entity that collects the payment and makes the transfer service available to the Customer through licensed third-party Providers.
9. Customer obligations
The Customer undertakes to:
- provide correct and up-to-date contact details (name, email, phone) so that the Operator and Provider can communicate any service updates;
- accurately indicate the number of passengers and luggage to allow assignment of a suitable vehicle;
- be present at the meeting point at the agreed time;
- behave respectfully towards the driver and vehicle;
- report any special requirements at the time of booking (child seats, pets, sports equipment or oversized luggage).
Unaccompanied minors may not use the service unless otherwise agreed with the Provider.
10. Service execution
The Operator undertakes to make a licensed Provider available for the transfer on the date and at the time indicated in the booking confirmation.
For port arrivals, the driver meets the Customer at disembarkation with a name sign. For other pick-up locations, the driver goes to the indicated address.
Departure and destination points
Departure and destination points must be on roads accessible by minibus. Addresses in restricted traffic zones (ZTL), on country lanes or in alleys that the vehicle cannot drive through are not accepted. If the indicated address is not accessible, the Provider may arrange a meeting point nearby on an accessible road.
Ferry and hydrofoil delays
For port arrivals, the Customer must correctly indicate the ferry or hydrofoil details, including company, route and expected arrival time, where requested during booking.
The assigned Provider will take into account, where possible, any delays of the maritime vessel indicated by the Customer. In case of delay, the Provider may wait for the Customer as far as compatible with their operational schedule and other planned services.
The Customer must promptly notify the support team or the Provider at the contact details provided in the booking confirmation in case of delays, changes or difficulties at disembarkation.
If the delay makes the transfer impossible to carry out or the Customer does not arrive within a reasonably practicable waiting time, the booking may be treated as a no-show, and the no-show conditions shall apply.
No-show
If the Customer fails to appear at the meeting point, or fails to appear within the reasonably practicable waiting time, the booking may be treated as a no-show and the transfer considered as completed, with no right to a refund, unless otherwise provided by the purchased fare.
11. Booking modifications
The Customer may request modifications to the booking (date, time, address) by contacting customer support. Modifications are subject to availability and may result in a price change. It is not possible to change the fare type: in that case the booking must be cancelled and a new one created.
12. Cancellation and refunds
Each fare has its own cancellation policy, which is clearly indicated to the Customer during the booking process and included in the confirmation email.
The cancellation policy for each transfer specifies:
- whether the transfer is refundable;
- the deadline by which cancellation with refund is possible;
- any penalty deducted from the refunded amount.
The Customer may cancel the booking from the confirmation email or by contacting customer support.
If the cancellation occurs within the deadline set by the fare, the Customer receives a refund of the amount paid, net of any applicable penalty. If the cancellation occurs after the deadline, no refund is provided.
Refunds are issued to the same payment method used for the booking, within the processing times of the payment provider (typically 5–10 business days).
13. Right of withdrawal
Pursuant to Article 59(1)(m) of Italian Legislative Decree 206/2005 (Consumer Code), the right of withdrawal provided for distance contracts does not apply to contracts for the supply of passenger transport services with a specific date or period of performance.
Only the cancellation conditions set out in Article 12 of these Terms and Conditions shall apply.
14. Cancellation by the Operator and force majeure
The Operator reserves the right to cancel a confirmed transfer if:
- no available Provider can be found;
- force majeure events occur (adverse weather/sea conditions, strikes, road closures, health or public order emergencies).
If the assigned Provider, even after accepting the transfer, refuses, withdraws or is no longer able to perform it, the Operator will use every reasonable effort to promptly find a replacement Provider. If a replacement cannot be found, or if the transfer is otherwise not performed for reasons not attributable to the Customer, the Operator will cancel the booking and issue a full refund of the amount paid. Without prejudice to the Customer's mandatory rights under applicable law and except in cases of wilful misconduct or gross negligence, the Operator shall not be liable for indirect damages, ancillary costs or lost profits resulting from the non-performance of the transfer.
15. Liability and limitations
The Operator is exclusively responsible for the booking, payment collection, customer support and provision of a licensed Provider, within the limits of the professional diligence required for its activity.
The material execution of the transport remains the responsibility of the assigned Provider, a licensed entity responsible for the vehicle, the driver, all permits, insurance coverage and compliance with applicable regulations.
The Operator is not liable for damages arising from the material execution of the transport, where attributable to the Provider, the driver, the vehicle, road traffic or external causes beyond the Operator's control. The Customer's rights under applicable law remain unaffected.
16. Complaints and support
For any complaint, support request or report, the Customer may contact the Operator at the email address info@ischiadrivers.com or by phone at +39 081.1975.1985. Support is available 7 days a week.
The Operator undertakes to respond to complaints within a reasonable time.
Alternative dispute resolution
For any disputes, the consumer Customer may refer to competent alternative dispute resolution (ADR) bodies, where available, in accordance with applicable law. The European ODR platform (Reg. EU 524/2013) has not been operational since 20 July 2025.
17. Personal data
The Customer's personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Italian data protection legislation. For detailed information on processing methods, purposes and data subject rights, please refer to the Privacy Policy available on the Website.
18. Intellectual property
All content on the Website (text, graphics, logos, images, software) is the property of the Operator or the respective rights holders and is protected by copyright and intellectual property laws. Reproduction, distribution or modification of the content without the Operator's written authorisation is prohibited.
19. Governing law and jurisdiction
These Terms and Conditions are governed by Italian law.
For disputes arising from this contract, if the Customer is a consumer within the meaning of Italian Legislative Decree 206/2005, the court of the consumer's place of residence or domicile shall have jurisdiction. In all other cases, the court of the Operator's registered office shall have exclusive jurisdiction.
20. Amendments to the Terms and Conditions
The Operator reserves the right to amend these Terms and Conditions at any time. Amendments take effect from the date of publication on the Website. Bookings already confirmed remain subject to the Terms and Conditions in force at the time of booking.
Current version: 1.0 — Effective date: June 25, 2026.